Shipping and Policies

Payment

Accepted methods of payment are Visa, American Express, MasterCard, PayPal or Apple Pay.

* We will not send packages until payments have cleared.
* We encourage buyers to contact us if they are having any problems with payment

Processing Time

The time we need to prepare an order for shipping varies. Most orders take 1-3 days to process. Custom or large orders may take longer.

Shipping

We always ship to the address given during checkout unless specifically notified of otherwise by buyer. If you would like us to ship your item to a friend as a gift, please enter their address as the shipping address, and we will ship directly to them.

We use CANADA POST for all orders. Shipping times are estimates and CANNOT be guaranteed unless ExpressPost or other options are used. Buyers can discuss ExpressPost or other shipping options directly with us.

Customs and Import Taxes

Buyers are responsible for any customs fees and charges that are applied by their country to imports. Please be aware that in some countries, especially the UK and Brazil, these fees can be quite high. We will not mark the customs form as a gift, as this is illegal for us to do. We are not responsible for delays due to customs. 

Returns and Exchanges

Please contact us within 7 days of delivery if you are unsatisfied with your purchase. We will do what we can to resolve any problems so that you have a positive experience. Refunds or exchanges will be dealt with on a case-by-case basis, but we reserve the right to refuse any requests for a refund or cancellation of any order after payment has cleared.

 

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return:

  • Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy Policy

We will only use your shipping and billing address, and contact information
  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)